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Questions & contacts

Answers to common questions

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General

Who is this app for?

For accounting departments, administrators and people responsible for assets at companies in any sector. There are dedicated reason lists for IT, design offices and manufacturing, logistics, healthcare and HoReCa.

Can I import data from programs other than 1C?

Yes. Besides 1C, exports from other accounting programs work, as well as any CSV and XLSX spreadsheets, including from Excel. The app detects the encoding, delimiter and column names on its own, and shows a preview before saving.

Can documents be set up for our own forms?

Yes. Send us your document templates in .docx format and we'll set the app up for them. Setup takes 3 days. Send a request

What computers does it run on?

Windows 10 and 11 (64-bit). There's a standard installer and a portable version.

Do I need internet?

No. Documents, the register and the license check all work offline. Internet is only needed for the AI assistant, if you turn it on.

License & payment

How much does a license cost?

3 months: 2,499 UAH, 6 months: 4,449 UAH, 1 year: 7,499 UAH. All plans include the same features. Pricing & payment

How do I activate the app?

On first launch, the app shows a PC code. Send it to us, get the key after payment and paste it on the activation screen. Guide

Do you provide documents for accounting?

Yes: an invoice and, if needed, a contract and an acceptance certificate for the right of use, signed with a qualified e-signature or on paper. We work with companies, public institutions and sole proprietors. For organizations

Can I get a refund?

Yes, if the key has not been activated: within 14 days of payment we refund the full amount. To avoid any risk, get a free trial key first. Refund terms

Is there training on how to use the program?

Yes. Together with your activation key we send a full video tutorial: how to install and set up the program, create documents, import data and make backups. A text version of the main steps is in the guide.

Is there a trial period?

Yes, we issue a trial key for 24 hours or 3 days.

What happens when the term ends?

The activation screen appears, even if the app is open. Your data stays in place. Enter a new key and keep working without restarting. The term includes the last day until 23:59:59.

Can I move the license to another computer?

Yes. Send the new PC code and we'll reissue the key. Move your data with a backup export.

Data & security

Where is my data stored?

Only on your computer, in your Windows user profile. There's no server and no cloud. File paths

Is the data protected?

Yes. The database is encrypted with your Windows user key and won't open on another PC or for another user.

How do I move data to a new PC?

Export backup-coremaintech-*.json, install the app on the new PC and import the file. Auto-backups won't work for moving: they're encrypted with the old PC's key.

What if my data “disappeared”?

Check the .bak copy and the recovery\ folder in the data folder. The app keeps a damaged file separately and never overwrites it. If that doesn't help, contact us.

AI assistant

Is AI required?

No. It's a separate part of the license. Without it, all manual document work still works.

Can the assistant change anything without me?

No. It shows every change as a card with a preview and applies it only after “Confirm”. It can't delete assets, and it only moves documents to the Trash.

What is sent to the AI?

Your request and a short summary from the registers. The company name, commission members, signatory and key are never sent.

Why does the AI sometimes reply with a standard text?

The service is overloaded or the daily request limit has been reached. The app inserts standard wording and the document is still created.

Ready to try CoremainTech?

Write or call us: we'll help you pick a plan, issue a trial key and help with activation.